Opinion
At least this was the election that took on the broken markets ripping off Kiwis
OPINION: The 2026 campaign had something more consequential than overhang and gang snaps.
Latest from Consumer NZ
Stories and analysis from The Northern Express Herald.
'Buy now, pay later' doesn't feel like debt. For young people, that can be a big problem
OPINION: Nearly half of buy now, pay later users used other credit to repay debt.
AI is helping businesses learn what customers will pay – and workers will accept
Consumer NZ warns loyalty data could reveal how much shoppers will pay.
'This isn't coffee:' Baristas rate NZ's best (and worst) supermarket iced coffees
"If there is body, it’s definitely not breathing anymore.”
Mum left stranded with baby after British Airways refuses boarding for mistake it admits
She says BA’s online reassurance failed at Auckland Airport.
The hidden costs of loyalty programmes
Loyalty programmes may benefit retailers more than shoppers, research says.
Bunnings launches loyalty scheme, shoppers need $500 spend for $5 reward
Consumer NZ says shoppers need to weight up loyalty over getting the lowest price.
Air NZ's electric aircraft trial is about winning public trust
OPINION: Community trust and bottom lines.
US-Iran war wounds NZ consumer spending
Retail sales volumes fell 0.5% in the June quarter as fuel purchases slumped.
Modernising retail payments system may boost economy by up to $1.3b a year
Reserve Bank says the existing payments system is falling behind global standards.
Disputes Tribunal orders Kmart to pay Christchurch couple over contaminated sand
The retail giant must pay $15,185 to cover costs over asbestos-contaminated sand testing.
Where have all the ATMs gone?
The country's largest bank has cut its ATM numbers by 85 in two years.
‘Incredibly frustrating’: How to get help as power bills and gripes soar
Complaints about high electricity costs are up 80% from last year.
Should customers pay less when they use a self-checkout?
Consumer NZ says self-service savings should be passed to shoppers.
‘Paying more than ever’: Powershop customers report bills up to four times higher
There's been a surge in complaints as customers face higher bills.
Couple lose $300 after buying lamb through Facebook butchery page
'We didn't doubt them, we just trusted them,' the duped couple said.
Older people facing impossible choices as cost of living continues to bite
Annual inflation has hit 4.1%, the highest in more than two years.
Regulators relied on supplier’s word over asbestos-tainted play sand safety
An AUT study since confirmed the presence of airborne asbestos fibres in several products.
'Nothing like the images': Shoppers slam Hong Kong-based toy company posing as NZ-owned
Mytamariki and its parent company’s addresses are listed in Hong Kong’s New Territories.
'Respect is earned': Air NZ leader on getting more flights on time
Air NZ's Kate Boyer says better execution, not fewer flights, drove improvements.
'You don’t buy trust': Letele takes charge after NZ Muscle's compliance woes
An internal review found packing and labelling breaches in several products.
From Smeg knives to Little Shop: The supermarket giveaways that hooked Kiwis
'Collectible promotions are tried and true. We seem to be hard-wired to collect things.'
Stuck in a vending machine: How a snack stop can end in tears
A Napier boy was freed by firefighters after his arm became trapped in a toy claw machine.
Consumer confidence falls to its lowest level since 2023 | Ryan Bridge TODAY
Retail NZ chief executive Carolyn Young says retail is feeling the consumer confidence slump. Video / Ryan Bridge TODAY