Woolworths online order system restored after technical fault caused delivery delays
Woolworths says it has reopened online delivery and pick-up orders after a technical fault hit the supermarket’s systems.
Yesterday, Woolworths customers across New Zealand reported delays to existing online delivery and pick-up orders.
A company spokesperson confirmed that the issue was being worked on and customers would be notified about their order via text or email.
“We’re sorry for the inconvenience to our customers and thank them for their understanding and we ask our customers to be patient with our store teams,” the spokesperson said.
In an update today, Woolworths confirmed the “technical issue” affecting orders had been resolved and online orders restored.
“It will take some time to clear the backlog and impacted customers will receive a text message or email about their order as soon as possible,” the spokesperson said.
“We know it’s frustrating not to know when orders will arrive, so we invite customers to cancel their order if they prefer and to be refunded.
“If they wish to cancel, customers should email onlineshop@woolworths.co.nz with their order number.”
Woolworths has yet to confirm what caused the fault or when normal service is expected to resume.
The disruption came after NZ Post experienced separate technical problems early yesterday morning, affecting its website, parcel tracking, shipping label creation and postcode finder.
At the time, NZ Post said its teams were investigating the disruption and working to restore access.
The affected services had since returned online.
NZ Post apologised for the disruption and said it understood the impact it could have on customers and businesses.
Sign up to The Daily H, a free newsletter curated by our editors and delivered to your inbox every weekday.